They used to be the backup company, but they have not release anything after Norton Ghost 15.0 (yes, I am an user). That is from Nov 2009, making newest version over 3 years old! On top of that they announced that Windows 8 will not be supported. WTF!? That is an excellent indication of their commitment to the product. Those who cannot understand sarcasm: they abandoned the product years ago.
Screw you Symantec! I'm going home.... erhm... to Acronis True Image. They release updates, they release new versions, they support Windows 8. Their level of commitment is from a totally different planet than Symantec.