SplashID wasted my entire password database
Wednesday, February 5. 2014
I've been using SplashID as my password solution. See my earlier post about that. Today I tried to log in into the application to retrieve a password, but it turned out my user account was changed into null. Well... that's not reassuring. 
After the initial shock I filed a support ticket to them, but I'm not expecting any miracles. The database has been lost in my bookkeeping. The next thing I did was checked my trustworthy(?) Acronis True Image backups. I had them running on daily rotation and this turned out to be the first time I actually needed it for a real situation.
They hid the "Restore files and directories" -option well. My laptop is configured to run backups for the entire disk, so the default recover-option is to restore the entire disk. In this case that seems a bit overkill. But in the gear-icon, there actually is such an option. After discovering the option (it took me a while reading the helps), the recover was user friendly and intuitive enough. I chose to restore yesterday's backup to the original location. The recover went fine, but SplashID database was flawed on that point. I simply restored two days old backup and that seemed to be an intact one.
Luckily I don't recall any additions or changes to my passwords during the last two days. It looks like I walked away with this incident without harm.
Update 7th Feb 2014:
I got a reply to my support ticket. What SplashData is saying, that the password database is lost due to a bug (actually they didn't use that word, but they cannot fool me). The bug has been fixed in later version of SplashID. Luckily I had a backup to restore from. IMHO the software should have better notification about new versions.
I've been using SplashID as my password solution. See my earlier post about that. Today I tried to log in into the application to retrieve a password, but it turned out my user account was changed into null. Well... that's not reassuring.
After the initial shock I filed a support ticket to them, but I'm not expecting any miracles. The database has been lost in my bookkeeping. The next thing I did was checked my trustworthy(?) Acronis True Image backups. I had them running on daily rotation and this turned out to be the first time I actually needed it for a real situation.
They hid the "Restore files and directories" -option well. My laptop is configured to run backups for the entire disk, so the default recover-option is to restore the entire disk. In this case that seems a bit overkill. But in the gear-icon, there actually is such an option. After discovering the option (it took me a while reading the helps), the recover was user friendly and intuitive enough. I chose to restore yesterday's backup to the original location. The recover went fine, but SplashID database was flawed on that point. I simply restored two days old backup and that seemed to be an intact one.
Luckily I don't recall any additions or changes to my passwords during the last two days. It looks like I walked away with this incident without harm.
Update 7th Feb 2014:
I got a reply to my support ticket. What SplashData is saying, that the password database is lost due to a bug (actually they didn't use that word, but they cannot fool me). The bug has been fixed in later version of SplashID. Luckily I had a backup to restore from. IMHO the software should have better notification about new versions.
I've been using Splash for years and not had the problem. Splash Support wrote back that the problem is fixed, a problem with their server, but it isnt
I can't even restore from a backup file as I am unable open the desktop version in Windows.
I'm not impressed.....
Without any reason, the same happened to me. I tried everything I knew. Nothing works.
This is unforgivable. I won´t use it anymore.
However, I still do regular backups of my password database. It really sucks to lose recent version.