Worst mobile app ever? Danske Bank's mobile pay
Monday, December 16. 2013
Danske has a huge ad campaign here in Finland about the new mobile payment system. You can send and receive money simply by using a phone number. I'm not going to dwell into the security issues of such a system today, because what could possibly go wrong! 
Ok, I'll give them that they have limited the damage by built in a cap of the amount you can transfer, 250,- € per day and 15.000,- € per year. So, in any unfortunate event people are not going to much (if 250,- € is all you have, then ... it's another story).
Anyway. I got the app from the App Store and started their registration process. It's long. It's tedious. It'll drive you crazy. Looks like they don't want your business.
The information they ask during registration:
- First name, last name
- E-mail address
- Phone number
- Credit card number
- IBAN-number of your bank account
Not a problem. I have all of those. But guess who has all the information in the same phone, you're supposed to enter the data. Typically that's not a problem. A simple task switch to password vault software, copy the numbers and back to registration.
Now the idiots who designed and wrote the app expect everybody to know and type long series of input data. Nobody ever does that! That's what the mobile computers are for: they store data and make it possible to copy and paste it between apps. But these design geniuses chose not to use anything standard. If you switch apps between registration, the entire process needs to be started over. Nice! Really nice thinking. The paste won't work anyway, so ...
Definitely this is a good example of now not to write apps.
