Cisco Systems security upgrades - Breaking the paywall

I own an operate a Cisco ASA firewall. I have written about it couple of times, here and here to list two of them.

The unit I have is a second hand one, which I got out of an auction. At the time I got it, a list price with that lincense type and RAM was around 900 €. Today you can get one with less than $500 from Amazon.com. Today, the model has been EoLd by manufacturer. The price and unit size makes it's intended to be used by small businesses and satellite offices, so you don't expect much to begin with.

However, Cisco doesn't see it that way. They see it as big deal. Literally. To get any software/firmware upgrades, you'll need a Smartnet service contract. I don't know what else one will cover, but with a valid service contract it is possible to download latest software. That's flat out stupid and annoying. Not to mention the fact, that it really sucks having an unit for the purpose of providing security, but without security upgrades. Without any further rocket surgery, that's beyond stupid. But there I am. I don't have a security contract and I am running one.

A while back I was reading security advisory cisco-sa-20160210-asa-ike and I realized this:

Customers Without Service Contracts

Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco Technical Assistance Center (TAC):
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.

Sure thing, I had to try. I sent an e-mail to Cisco TAC (that's short for Technical Assistance Center), explained the above case and asked for a firmware upgrade. After careful consideration and few follow-up questions later my Cisco account was awarded a right to download latest IOS and ASDM files. I installed them and rebooted. That's it.

There were couple of bonus hoops. Cisco's license for strong encryption software images is mighty good stuff. It's allowed to download such images only to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States. Not a long list, that. Also, any person downloading the software must not be in any of the following lists: U.S. Department of Commerce's Table of Denial Orders, U.S. Department of Treasury, Office of Foreign Assets Controls (OFAC)'s Specially Designated Nationals List nor U.S. Department of State's Debarred List. I had to check, I'm not on any of those.

As final words: Cisco seems to have some level of responsibility going on there. Their primary approach is to squeeze money for security upgrades. That's pretty much what Microsoft does for Windows XP. What I cannot comprehend is why a company doing 48.000.000.000 USD in revenue and having over 100.000.000.000 USD in assets according to their Annual Report 2014 needs to charge me money for basic security updates. If somebody manufactures any software equipment that's for Internet access, there needs to be a simple and swift process of keeping the stuff secure. They even acquired IronPort, the company running SpamCop, my favorite and really effective way of blocking spam. Now they're asking donations to run SpamCop. Why don't they make it a paid service or just shut it down. Asking for people's donations is humiliating for a multi billion dollar corporation.

What Cisco is doing, that's just greed! Not cool.