Stop the insanity! There are TLDs longer than 4 characters - Part 2
Sunday, May 23. 2021
What happens when IT-operations are run by incompetent idiots?
For reference, I've written about State of Ubisoft and failures with top level domain handling.
I'm an avid gamer. I play games on daily basis. It is not possible to avoid bumping into games by giant corporations like Activision or Ubisoft. They have existed since 80s, have the personnel, money and resources. They also keep publishing games I occasionally love playing.
How one accesses their games is via software called Ubisoft Connect:
You need to log into the software with your Ubisoft-account. As one will expect, creating such account requires you to verify your email address so, the commercial company can target their marketing towards you. No surprises there.
Based on my previous blog posts, you might guess my email isn't your average gmail.com or something similar. I have multiple domains in my portfolio and am using them as my email address. With Ubisoft, initially everything goes smoothly. At some point the idiots at Ubisoft decided, that I needed to re-verify my email. Sure thing. Let's do that. I kept clicking the Verify my email address -button on Ubisoft Connect for years. Nothing happened, though. I could click the button but the promised verification email never arrived.
In 2019 I had enough of this annoyance and approached Ubisoft support regarding the failure to deliver the email.
Their response was:
I would still advise you to use a regularly known e-mail domain such as G-mail, Yahoo, Hotmail or Outlook as they have been known to cause no problems.
Ok. They didn't like my own Linux box as mailserver.
Luckily Google Apps / G Suite / Google Workspace (whatever their name is this week) does support custom domains (Set up Gmail with your business address (@your-company)). I did that. Now they couldn't complain for my server to be non-standard or causing problems.
Still no joy.
As the operation was run by incompetent idiots, I could easily send and receive email back and forth with: Ubisoft support, Ubisoft Store and Ubisoft marketing-spam. The ONLY kind of emails I could not receive was their email address verification. Until Apri 23rd 2021. Some jack-ass saw the light and realized "Whoa! There exists TLDs which are longer than 4 characters!" In reality I guess they changed their email service provider into Amazon SES and were able to deliver the mails.
This in insane!
